Records packet in English
Treatment notes, imaging, implant brand, size and lot numbers, medications and instructions. Digital and on paper.
Patient safety & aftercare
What happens if something goes wrong when I’m back home?
It’s the most important question a patient can ask. Here is our written answer, and how we choose the doctors and dentists we work with in the first place.
Healthcare Without Borders. Advocacy Without Compromise. Patients First.
Post-Treatment & Complication Support Protocol
Your care doesn’t end when your flight leaves.
Every patient receives this protocol in writing before booking. Every Verified Provider signs it.
Final check before you fly
Your treating doctor confirms you are ready to travel home, and notes it in your records.
A wallet card
Your treating doctor, your advocate’s number and your implant or device details, always with you.
If you need help at home
Who to call, and what happens next.
| Situation | What you do | What we do |
|---|---|---|
| Emergency: heavy bleeding, trouble breathing, chest pain, high fever with swelling | Call 911 or go to the nearest emergency room first. | As soon as you or your family tell us, we send your records packet to the treating hospital. |
| Urgent but stable: pain, swelling, a loose prosthesis, a wound concern | Call or WhatsApp your advocate at 1-866-497-7163. | Your advocate calls you back the same day and arranges a video consult with your treating doctor. |
| Questions and check-ins | Message or email your advocate. | A reply within one business day. |
Care near home
With your permission, we send your records to your own doctor or dentist and set up a doctor-to-doctor call. We are building a network of U.S. partner dentists and clinics who see returning patients, starting in Florida, California and Texas.
Who pays for fixes
Every Verified Provider has a written complication and redo policy: what is covered, for how long, and whether return travel is included. You receive it before you book, in plain English.
Follow-up schedule
We check in. You don’t have to chase us.
Day 3
How are you feeling? Any pain, swelling or questions about your instructions.
Day 30
Healing check and a short satisfaction survey.
Day 90
Outcome check. Any concern goes straight to your treating doctor.
Month 12
For implants and joint replacements: a one-year review.
Any complication is logged within 24 hours, reviewed within 14 days, and counted in that provider’s yearly review.
GHC Verified Provider™ · Reviewed annually
Agreeing to see our patients is not enough.
A provider is listed only after passing every check below, with documents on file. We re-verify every 12 months, and right away after a serious complication or a license action.
| Check | What we verify |
|---|---|
| 01 · Physician or dentist | Active license, specialty, training, board certification where it exists, and disciplinary history. |
| 02 · Facility | Operating license and accreditation where it applies. |
| 03 · Emergency readiness | Resuscitation equipment and a signed transfer agreement with a nearby hospital. |
| 04 · Infection control | Written sterilization protocol, logs and a site inspection. |
| 05 · Clinical protocols | Patient-selection criteria, treatment protocols, and implant and material brands with lot tracking. |
| 06 · Liability coverage | Professional liability insurance in force, with limits on file. |
| 07 · Patient experience | English-speaking staff, response times, complaint history and patient feedback. |
| 08 · Written pricing | Signed price sheet, extra-charge policy, and refund and cancellation policy. |
| 09 · Continuity of care | Records in English within 7 days, and a written complication and redo policy. |
| 10 · Outcomes | Complication and redo rates, collected for every case we coordinate. |
Application
The provider applies and sends documents.
Review & visit
We check every document and visit the facility in person or by live video.
Decision
A credentialing committee with an independent clinician decides.
Agreement
The provider signs our agreement and aftercare addendum. Then they’re listed.
Measured, not promised
We track what actually happens.
Response time, time to a treatment plan, estimate accuracy, complications reported within 90 days, patient satisfaction and Net Promoter Score. We will publish results once we have enough cases for the numbers to mean something.
Questions
Safety questions, straight answers.
Do you guarantee results?
No one can guarantee a medical result. What we guarantee is the process: verified providers, a written plan, written costs and an advocate who stays with you after treatment.
Who decides my treatment?
Your treating doctor or dentist, with you. Green Healthcare does not diagnose or treat. We make sure you have the information and the records to decide well.
Will a U.S. dentist or doctor see me after treatment abroad?
Most will. With your permission, we send your full records packet in English, including implant brand and lot numbers, and arrange a doctor-to-doctor call when it helps.
Who pays if something needs to be fixed?
Each Verified Provider has a written redo and complication policy: what it covers, for how long, and whether return travel is included. You receive it in writing before you book.
Can I buy complication insurance?
Yes. Some patients buy travel-medical or medical-complication coverage from specialist insurers. Ask your advocate and we will explain what to look for.